Customers may sign in to our Support pages.

 

Select the Relais Help File that best suits your requirements.
To access the Admin versions of the Help Files, you must first login to Relais Support.
Relais ILL Staff
Relais Enterprise Staff
Relais Access Staff

 

During 2010, Relais International will be closed on the following holidays:

Friday Jan 1, 2010

New Year’s Day

Monday Feb 15, 2010

Family Day

Friday April 02, 2010

Good Friday

Monday May 24, 2010

Victoria Day

Thursday July 1, 2010

Canada Day

Monday Aug 2, 2010

Civic Holiday

Monday Sept 6, 2010

Labour Day

Monday Oct 11, 2010

Thanksgiving

Friday Dec 24, 2010

For Christmas Day

Monday Dec 27, 2010

For Boxing Day

 

Relais Support Lifespan:
(updated April 15, 2009)

The following versions of all Relais products, i.e., ILL and Express, are no longer supported:

V3.2

V4.1

V4.6

V4.6 MR1

V4.6 MR1 P1

V4.6 MR2

V2006.0

V2006.1


The following indicates end of life for current versions of all Relais products.

Product

Version

End of Support

Relais Enterprise

V2008

July 31, 2010

Relais Express

V2008

July 31, 2010

Relais ILL

V2008

July 31, 2010

Relais Express

V2009

July 31, 2011

Relais ILL

V2009

July 31, 2011







Relais & support for Windows Vista

Relais International has done testing with Windows Vista but still is not in position to support it. This is due to lack of compatibility with other software products required by Relais, for example, Kofax. Kofax is needed for scanning, displaying and delivering images.

If you wish, Vista can be used as the operating system for Relais staff workstations (not scanner workstations or the application server) but the View Document function accessed from Query Request will not work. For hosted customers who are unable to use View Document, use of Vista on the staff workstation should not be an issue at all.

 

 

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