Relais International Inc.

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Select the Relais Help File that best suits your requirements.
To access the Admin versions of the Help Files, you must first login to Relais Support.
Relais ILL Staff
Relais Enterprise Staff
Relais Access Staff

During 2009, Relais International will be closed on the following holidays:

Thurs. Dec 25/08	Christmas Day
Fri. Dec 26/08	Boxing Day
Thurs. Jan 1/09	New Year’s Day
Mon. Feb 16/09	Family Day
Fri. April 10/09	Good Friday
Mon. May 18/09	Victoria Day
Wed. July 1/09	Canada Day
Mon. Aug 3/09	Civic Holiday
Mon. Sep 7/09	Labour Day
Mon. Oct 12/09	Thanksgiving
Fri. Dec 25/09	Christmas Day
Mon. Dec 28/09	Boxing Day

Relais Support Lifespan:
(updated April 15, 2009)

The following versions of all Relais products, i.e., Enterprise, ILL and Express, are no longer supported:

V3.2

V4.1

V4.6

V4.6 MR1

V4.6 MR1 P1

V4.6 MR2

V2006.0

The following indicates end of life for current versions of all Relais products.

Product
Version
End of Support

Relais Enterprise
V2006.1
July 31, 2009

Relais Enterprise
V2008
July 31, 2010

Relais Express
V2006.1
July 31, 2009

Relais Express
V2008
July 31, 2010

Relais ILL
V2006.1
July 31, 2009

Relais ILL
V2008
July 31, 2010

Relais & support for Windows Vista

Relais International has done testing with Windows Vista but still is not in position to support it. This is due to lack of compatibility with other software products required by Relais, for example, Kofax. Kofax is needed for scanning, displaying and delivering images.

If you wish, Vista can be used as the operating system for Relais staff workstations (not scanner workstations or the application server) but the View Document function accessed from Query Request will not work. For hosted customers who are unable to use View Document, use of Vista on the staff workstation should not be an issue at all.

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Last modified: 15/04/2009